Template Registration Process on the DLT platform

Here is an Examples and Guide to Registration of Template on the DLT Platform

Here is the link to Register  Templates in DLT Platform
Youtube link –Click here

There are two types of Template Registration

Content Template
Consent Template

Transactional :-
Any message which contains an OTP and requires or relates to a banking transaction initiated by a bank customer will only be considered as transactional. This is applicable to all banks (national/scheduled/private/govt and even MNC’s).

Illustration:-

OTP message required for completing a net-banking transaction.
OTP message required for completing credit/debit card transactions at a merchant location.


Examples:-


Actual message- 824926 is the otp for trxn of INR 57.75 at smsidea e payment services with your sbi card xx3931. OTP is valid for 10 mins. pls do not share with anyone.

Required message-{#var#} is the otp for trxn of INR {#var#} at {#var#} with your sbi card{#var#}. OTP is valid for {#var#}. pls do not share with anyone.

Actual message-  032456 is your OTP for fund transfer for an amount Rs.3,000 to Ankit. OTP valid for 8 minutes. Do not share this OTP with anyone.

Required message-{#var#} is your OTP for fund transfer for an amount {#var#} to {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone.

Actual message- 428684 is OTP for your eComm Txn for an amount Rs.15,000 OTP valid for 8 minutes. Do not share this OTP with anyone.

Required message-{#var#} is OTP for your eComm Txn for an amount {#var#} OTP valid for 8 minutes. Do not share this OTP with anyone.

Actual message- 369147 is OTP for your premium payment for amount Rs.34,000. OTP valid for 8 minutes. Do not share this OTP with anyone.

Required message-{#var#} is OTP for your premium payment for amount {#var#}. OTP valid for 8 minutes. Do not share this OTP with anyone.

Service Implicit :-
 
Any message arising out of customers action or his existing relationship with the enterprise that is not promotional will be considered as a Service-Implicit message. 
 
 
 
Illustration:-
 
Confirmation messages of Net-banking and credit/debit card transactions. 
Product purchase confirmation, delivery status, etc. from e-comm websites. 
Customers make payments through Payment Wallet over the E-Commerce website / mobile app and an OTP is sent to complete the transaction. 
OTP is required for e-comm website, app login, social media apps, authentication/verification links, securities trading, Demat account operations, KYC, e-wallet registration, etc. 
Messages from TSP/ISP. 
Periodic balance info, bill generation, bill dispatch, due date reminders, recharge confirmation (DTH, cable, prepaid electricity recharge, etc) 
Delivery notifications, updates, and periodic upgrades. 
Messages from retail stores related to the bill, warranty
Messages from schools-attendance/transport alerts
Messages from  hospitals/clinics/pharmacies/radiologists/pathologists about registration, appointment, discharge, reports. 
Confirmatory messages from app-based services. 
Govt/DOT/TRAI mandated messages. 
Service updates from car workshops, repair shops, gadgets service centers. 
Directory services like Justdial, yellow pages. 
Day-end/month-end settlement alerts to securities/demat account holders. 

Examples:-

Actual Message-Thank you for using EMI Facility on your HDFC Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019.

Required message-Thank you for using EMI Facility on your HDFC Bank Credit Card {#var#} EMI request for {#var#} executed on {#var#}

Actual Message-KOTAK BANK – Your new bill for JVVNL Bangalore – account 0842948000 for Rs 4339.00 could not get scheduled because the autopay limit is less than the bill amount.

Required message-KOTAK BANK – Your new bill for {#var#} – account{#var#} for Rs {#var#} could not get scheduled because the autopay limit is less than the bill amount.

Actual Message-account: 674508 is smsidea account verification code.

Required message-account: {#var#} is your Sandeshlive account verification code.
 

Actual Message-transaction alert: 49.0 was used from your Amazon gift card 6000172013334850 for order od117666705985700000 on amazon balance remaining in the card: 0.0. if you don’t recognize this transaction, please reach out to http://fkrt.it/q0rbconnnn immediately.

Required message-transaction alert: {#var#} was used from your {#var#} gift card {#var#} for order {#var#} on Amazon balance remaining in the card: {#var#}. if you don’t recognize this transaction, please reach out to {#var#} immediately.

 

Actual Message-Kindly note that the free look period for your insurance cancellation is 15 days from the date of receipt of the insurance policy. Regards, LIC Ltd.

Required message-Kindly note that the free look period for your insurance cancellation is {#var#} from the date of receipt of the insurance policy. Regards, LIC Ltd.

Service Explicit :-

These are the messages which require explicit consent from the customer, that have been verified directly from the recipient in a robust and verifiable manner and recorded by the consent registrar. Any service message which doesn’t fall under the service-implicit category. 

Note: Additionally, the customer consent template needs to be linked to content templates in the service explicit category.


Illustration :-

Messages to the existing customers recommending or promoting their other products or services. 

Examples:-

Actual Message-Your Rs.500 exclusive voucher is UNUSED!! Redeem it on purchase of Rs.1,000 at Raymond. Use code 654321001 Valid till 31st Mar 2020! T&C.

Required Template Format-Your Rs.{#var#} exclusive vouchers are UNUSED!! Redeem it on purchase of Rs.{#var#} at Raymond. Use code {#var#} Valid till {#var#}! T&C.

 

Actual Message-Swedish massage 60min(1): 1355.93, aroma massage 60min(1): 1525.42, s.total(2): 2881.35,

Required Template Format-Swedish massage {#var#},aroma massage {#var#},s. total{#var#},

 

Actual Message-Hi, In order to best serve you and others, could you click on mosl.co/ywq8FBJpAn to share your meeting experience with Motilal Oswal RM Raju Saha on 22

Required Template Format-Hi, In order to best serve you and others, could you click on {#var#} to share your meeting experience with {#var#}

 

Actual Message-Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfill your financial needs in one click http://m.BajFin.in/Iphr8tFE . T&C

Required Template Format-Bajaj Finserv Personal Loan needs Minimal Documentation. Fulfill your financial needs in one click {#var#}. T&C

Promotional :-
 
Any message with an intention to promote or sell a product, goods or service. Service content mixed with promotional content is also treated as promotional. These messages will be sent to customers after performing the preference and consent scrubbing function. 
 
 
Note: Additionally, the customer consent template needs to be linked to content templates in the service explicit category.


Examples:-


Actual Message- Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.3000. SMS “apply” to 5676766 TnC apply

Required Template Format-Lifetime Free ICICI Bank Credit Card with Vouchers from LensKart, Pepperfry, Grabon worth Rs.{#var#}. SMS “{#var#}” to 5676766. TnC apply

Actual Message-Pay JUST Rs 640* pm & get Rs 83,333 for 120 months or payout of Rs 1,00,00,000 With LIC*(Life Insurance Cover) For Your Family. http://px2.in/pAD4Tls

Required Template Format-Pay JUST Rs {#var#} pm & get Rs {#var#} for {#var#} months or payout of Rs {#var#} With LIC (Life Insurance Cover) For Your Family. {#var#}

Actual Message-YOU can win Rs 20,000 in Fantasy cricket use code 542321. Install Fantasy Pro app now to WIN Click – https://abc.com

Required Template Format-YOU can win Rs {#var#} in Fantasy cricket use code {#var#}. Install Fantasy Pro app now to WIN Click – {#var#}

Content Template Validations :-

2 or more spaces are not supposed to use between 2 words, before word or afterword. 
All special characters are being allowed currently. 
The variable format is {#var#} which is case sensitive. 
Or a variable can be inserted by clicking the radio button (insert variable) above the text box. 
Trans/Service category messages should have variables mandatorily. 
Promo categories can have complete fixed content or with variable parts. 
There is no limitation in no. of variables per message. 
Values like amount, date, a/c no, merchant names, OTP, codes, URL, customer names, card type, etc. need to be replaced with variables. 
Watch Airtel Content Template video guide –

Do’s for Content Template :-

Use a promotional category for communications intended to send from numerical sender id only. 
Transactional category to be used by banking enterprises only & for OTP messages during fund transfer; online payment; merchant txn only. 
Service – explicit category needs to link consent templates as well, without which the template gets rejected. 
Choose a relevant/recognizable name for templates. 
Use the message type as “TEXT” for all general messages & “Unicode” for regional messages. 
Variable {#var#} insertion to be required against values like a date; amount; a/c no; OTP; names; etc… 
 
 

Don’ts for Content Template :-

Not linking consent templates for content template categories “promotional” & “service – explicit”. 
Same content template against multiple headers. 
Header selection against irrelevant templates. 
Selecting the “Transactional” category by non-banking enterprises. 
No or invalid variable format in templates. 
Using double spaces in templates (this can be pre-checked by verifying the template on notepad++ before template submission). 
Templates with less than 6 char or variable insertion alone as a template. 
 
 

Consent Template :-

A standard message that is sent to end-users of the enterprise for their consent to receive communications from respective enterprises.
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